Operational Excellence is a culture in the workplace where problem-solving, teamwork, and leadership combine and result in continuous improvement in the business. The focus is on customers’ needs, keeping the employees positive and empowered, and continually improving the current activities in the workplace. The impact for the business is saving time, money, improving well-being, innovating, and creating a business that is future proofed and sustainable.

The Operational Excellence Programme supports micro and small businesses to design and implement this culture across the pillars of innovation, operations, sustainability, lean, digitalization, and leadership and team development.

Benefits of Taking Part 

• Uncover opportunities to innovate and grow your business. 
• Understand sustainability and the opportunities for your business with a triple bottom line approach.
• Tackle rising costs head-on by focusing on cost reduction and productivity.
• Future proof your business with a digital strategy, optimise your processes, make data driven decisions, and improve customer experience.
• Leadership and culture – improve yourself and your leadership skills and learn how to help shape a better culture in your business. 

Click here to view brochure about the programme and also see link to video below.